FAQ

Q: Is your site safe to browse and purchase from?
A: Short answer – YES! We have chosen to completely secure our site with SSL (Secure Socket Layer), not just the checkout and payment pages, so everything is protected and secure. Your browser will indicate this with the URL starting with https:// and show a lock (or a graphic indicator depending on the browser you are using). We take your security seriously and want to ensure a pleasant, safe shopping experience.

Q: Where do you ship?
A: We ship anywhere in Canada! And it’s free when your order is over $79!

Q: Do you ship internationally?
A: No. Unfortunately due to various manufacturer restrictions and local restrictive laws in many countries and states, we are unable to sell outside of Canada. We didn’t know this originally but it seems adult oriented products are actually illegal in many parts of the world?!

Q: How does my order get processed?
A: Here’s an overview of what happens. You shop our site, select the products you wish to purchase and complete the checkout process. This is where we start all the behind the scenes work! We double check the products in your order are in stock, ship your products and email you with confirmation/tracking information.

Q: What happens if something is out of stock when it comes time to ship my order?
A: Occasionally out of stock situations happen, due to low inventory levels or high demand situations. In these cases we will attempt to source the product from another one of our suppliers, and if successful will ship the product to you at our expense. If we cannot locate the same product, it will be removed from your order and you will not be billed for that item.

Q: I see you are continually adding products to the site, but I can’t find a product I’m looking for. What can be done?
A: We are indeed adding products continually to the online store, in an effort to have the selection of many of the other Big Box corporate stores out there. However, you will never find it on our site if it’s not up to our standards (ie. not body safe, reputable/quality manufacturer). As the saying goes – You get what you pay for. Sadly there are many ‘shady’ companies in the adult industry, just out to make a buck, pumping out questionable/inferior products on the cheap regardless of quality and safety. However, if there is something you are looking for please use our Request Form, and if we can get it, we’ll add it!

Q: What forms of payment do you accept?
A: We have chosen to partner with Paypal to process our online payments. Paypal is a long standing, trusted online payment processor, so you know your information is safe. Via Paypal we can accept most forms of payment – Visa, Mastercard, American Express, Paypal Account, even Debit/Interac.

Q: Do I need a Paypal account to make a purchase?
A: No. When checking out, you will see an option to checkout without a Paypal account. Having a Paypal account streamlines the checkout process as you have already entered all your credit card, billing and shipping address information previously.