Returns and Exchanges

Returning Online Purchases

At Eden’s Orchid our goal is to ensure that you are completely satisfied with your purchase(s). When you receive your package, please inspect the packaging to make ensure there is no carrier damage. If the package has significant damage and you feel this may have possibly damaged the contents within, do not open the package, but mark the package Return to Sender and return it.

Due to the intimate nature of most of the products we sell, all sales are final and we do not accept returns. As a result of this policy, we test all products requiring batteries before they are shipped to the customer to ensure they are functioning properly. This is for your protection (note: due to our testing policy, you may see certain products factory sealed packaging carefully opened to complete the product test).

Lingerie

Any garment that covers an intimate area is absolutely not returnable by law, but this is for your protection as well. By law, thongs, g-strings, teddies, bras, bikinis, and other intimately worn apparel are not returnable.

When you receive your package, please open and test all battery operated products. Even with our testing policy, if you still find an item to be damaged or defective, please contact us immediately (within three (3) business days from delivery) regarding getting it replaced. Please note we are not responsible for defects or damage caused by customer error and will not accept goods that have been used. In order for us to accept a return for damages or defectives, it must be approved through one of our customer service representatives.

Included with all orders are a Product Information Sheet and a Warranty Sheet. The Product Information Sheet provides information on how to properly insert batteries and how to properly clean products. The Warranty Sheet provides all information pertaining to any warranty’s that may apply to vibrating toys. Doc Johnson, California Exotics and BMS Enterprises have stipulations on their warranties, please read the sheet for complete details.